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de servicios\n\nLos servicios de Ameniti han sido restablecidos exitosamente y actualmente operan con total normalidad.\n\nCondominios con Ameniti Node\nNo se vieron afectados los condominios con Ameniti Node.\n\n🌐 Condominios sin Ameniti Node\nAlgunos condominios pudieron experimentar intermitencias o interrupciones temporales, en algunos casos pudieron visualizar un mensaje de \"Too many attempts\"\nNuestro proveedor externo confirmó una falla en su sistema de propagación DNS, completamente ajena a Ameniti, lo cual afectó la conectividad hacia nuestros servidores.\n\nEstado actual\nLa incidencia fue resuelta por el proveedor y todos los servicios de Ameniti funcionan con normalidad.\n\nAgradecemos su comprensión. ","published_at":"2025-10-16T07:37:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580005","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580007","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580049","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"}]}},{"id":"4287647","type":"status_update","attributes":{"message":"Hemos visto un número elevado de solicitudes fallidas después de realizar una actualización del servicio. Estamos trabajando para resolverlo.","published_at":"2025-10-16T06:14:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580005","status":"downtime"},{"status_page_resource_id":"8580006","status":"downtime"},{"status_page_resource_id":"8580048","status":"downtime"},{"status_page_resource_id":"8580049","status":"downtime"},{"status_page_resource_id":"8580051","status":"degraded"},{"status_page_resource_id":"8588815","status":"degraded"}]}},{"id":"4287664","type":"status_update","attributes":{"message":"Uno de los proveedores de alojamiento de Ameniti ha informado sobre un error en su sistema, ajeno a Ameniti. Estamos trabajando en redirigir el tráfico por otros proveedores para evitar impactar a un número elevado de usuarios.","published_at":"2025-10-16T06:23:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580005","status":"downtime"},{"status_page_resource_id":"8580006","status":"downtime"},{"status_page_resource_id":"8580007","status":"downtime"},{"status_page_resource_id":"8580048","status":"downtime"},{"status_page_resource_id":"8580049","status":"downtime"},{"status_page_resource_id":"8580051","status":"downtime"},{"status_page_resource_id":"8588815","status":"downtime"}]}},{"id":"744564","type":"status_report","attributes":{"title":"Fallas de conexión","report_type":"manual","starts_at":"2025-10-16T06:14:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580005","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580007","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580049","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4287871","type":"status_update"},{"id":"4287647","type":"status_update"},{"id":"4287664","type":"status_update"}]}}},{"id":"4497343","type":"status_update","attributes":{"message":"Los servicios se han recuperado.","published_at":"2025-12-12T06:52:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"}]}},{"id":"4498517","type":"status_update","attributes":{"message":"# 🛠️ Postmortem de Incidente  \n**Ameniti – Fallas en algunos servicios**  \n**Fecha:** 11–12 de diciembre  \n**Estado:** Resuelto  \n\n---\n\n## ✨ Resumen Ejecutivo\n\nLa noche del **11 de diciembre**, Ameniti presentó una interrupción parcial en algunos de sus servicios principales, incluyendo el sitio web, APIs y aplicaciones móviles.  \nEl incidente fue causado por un archivo de logs que creció de forma exponencial tras un despliegue rutinario, provocando un consumo inesperado de memoria en uno de nuestros servidores.\n\nEl incidente fue identificado, contenido y resuelto en un periodo aproximado de **1 hora y 48 minutos**, sin pérdida de información ni afectación a los procesos financieros.\n\n---\n\n## ⏱️ Línea de Tiempo\n\n- **Dic 11 – 11:04 pm CST**  \n  Se detecta un número elevado de errores en distintos servicios de Ameniti.  \n  El equipo de Soporte inicia la investigación.\n\n- **Dic 12 – 12:00 am CST**  \n  Se confirma un comportamiento anómalo persistente.  \n  Se intensifica el monitoreo para identificar la causa raíz.\n\n- **Dic 12 – 12:30 am CST**  \n  Se identifica el origen del problema y se aplica una corrección inmediata.  \n  Los servicios comienzan a recuperarse de manera gradual.\n\n- **Dic 12 – 12:52 am CST**  \n  Todos los servicios se encuentran completamente operativos.  \n  Incidente resuelto.\n\n---\n\n## 🔍 Causa Raíz\n\nDurante la mañana del **11 de diciembre**, como parte de los procedimientos normales del equipo de desarrollo, se realizó un reemplazo de código para corregir un bug interno.\n\nDurante este proceso:\n\n- Se utilizó un archivo `.log` temporal para pruebas y validación.\n- El archivo **no fue eliminado** antes de llevar los cambios a producción.\n- El **motor financiero de Ameniti**, que se ejecuta diariamente a las **00:00 hrs**, procesó aproximadamente **6,000 pagos y cargos**.\n- Cada transacción fue registrada en el archivo `.log`, provocando un **crecimiento exponencial** del archivo.\n\nNormalmente, los archivos de logs no representan un problema; sin embargo, en esta ocasión:\n\n- El archivo alcanzó un tamaño inusual en muy poco tiempo.\n- El mitigador automático de errores de Ameniti, impulsado por **AmenitiAI**, intentó aplicar un *hotfix* automático.\n- Al desplegar el hotfix, el archivo defectuoso se duplicó.\n- Esto generó un incremento superior al **300% en el uso de memoria** de uno de los servidores, provocando que dejara de responder.\n\nLa red distribuida de **Ameniti Node** intentó absorber la carga para evitar una caída total del sistema; sin embargo, también replicó el archivo defectuoso, amplificando el impacto.\n\n---\n\n## ⚙️ Impacto\n\nServicios afectados de forma parcial:\n\n- Sitio Web Ameniti  \n- Canales de Soporte  \n- Ameniti API – Reservaciones  \n- Ameniti API – Autenticación  \n- Ameniti API – Apps iOS y Android  \n\nNo hubo:\n- Pérdida de datos\n- Errores en pagos procesados\n- Inconsistencias en estados de cuenta o balances\n\n---\n\n## ✅ Resolución\n\n- El archivo `.log` fue eliminado.\n- El proceso de logging fue corregido y limitado.\n- Se liberó memoria y se estabilizó el servidor afectado.\n- Se validó el estado de todos los servicios y procesos financieros.\n\nAmeniti se encuentra **completamente estable y operando con normalidad**.\n\n---\n\n## 💚 Cierre\n\nAgradecemos profundamente la paciencia y confianza de nuestra comunidad.  \nEn Ameniti seguimos comprometidos con una plataforma **segura, estable y confiable**, y utilizamos cada incidente como una oportunidad para fortalecer nuestros sistemas.\n\nSi tienes dudas adicionales, nuestro equipo de soporte está siempre disponible.\n\n— **Equipo Ameniti**","published_at":"2025-12-12T15:07:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"}]}},{"id":"4497338","type":"status_update","attributes":{"message":"Hemos identificado la falla y realizado una reparación inmediata; los servicios comienzan a recuperarse de manera gradual.","published_at":"2025-12-12T06:30:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"degraded"},{"status_page_resource_id":"8580006","status":"degraded"},{"status_page_resource_id":"8580048","status":"degraded"},{"status_page_resource_id":"8580051","status":"degraded"},{"status_page_resource_id":"8588815","status":"degraded"}]}},{"id":"4497331","type":"status_update","attributes":{"message":"Hemos continuado observando un número inusual de errores en algunos servicios de Ameniti. Continuamos evaluando los sistemas para identificar la causa.","published_at":"2025-12-12T06:00:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"downtime"},{"status_page_resource_id":"8580006","status":"downtime"},{"status_page_resource_id":"8580048","status":"downtime"},{"status_page_resource_id":"8580051","status":"downtime"},{"status_page_resource_id":"8588815","status":"downtime"}]}},{"id":"4497329","type":"status_update","attributes":{"message":"Hemos identificado un número elevado de errores en algunos servicios de Ameniti, el equipo de Soporte ha iniciado la investigación.","published_at":"2025-12-12T05:04:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"downtime"},{"status_page_resource_id":"8580006","status":"downtime"},{"status_page_resource_id":"8580048","status":"degraded"},{"status_page_resource_id":"8580051","status":"downtime"},{"status_page_resource_id":"8588815","status":"degraded"}]}},{"id":"784933","type":"status_report","attributes":{"title":"Fallas en algunos servicios","report_type":"manual","starts_at":"2025-12-12T05:04:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4497343","type":"status_update"},{"id":"4498517","type":"status_update"},{"id":"4497338","type":"status_update"},{"id":"4497331","type":"status_update"},{"id":"4497329","type":"status_update"}]}}},{"id":"4303305","type":"status_update","attributes":{"message":"Facturapi ha notificado una recuperación completa del servicio de facturación. Las facturas que no se pudieron generar durante el tiempo de la falla se generaran en las próximas horas de manera paulatina.","published_at":"2025-10-20T22:54:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8629441","status":"resolved"}]}},{"id":"4302690","type":"status_update","attributes":{"message":"Debido a la falla global de AWS, el proveedor de facturación CFDi de Ameniti ha tenido problemas y no esta timbrando facturas CFDI. El equipo de Ameniti continúa monitoreando la falla. Ameniti facturará las facturas rezagadas cuando el proveedor responda correctamente.","published_at":"2025-10-20T19:25:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8629382","status":"downtime"}]}},{"id":"747654","type":"status_report","attributes":{"title":"Falla AWS - Facturación","report_type":"manual","starts_at":"2025-10-20T19:25:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8629441","status":"resolved"}],"aggregate_state":"downtime"},"relationships":{"status_updates":{"data":[{"id":"4303305","type":"status_update"},{"id":"4302690","type":"status_update"}]}}},{"id":"4412194","type":"status_update","attributes":{"message":"# 🟩 Postmortem del incidente global de Cloudflare  \n**Fecha del incidente:** 18 de noviembre de 2025  \n**Estado actual:** Todos los servicios de Ameniti operan con normalidad.\n\n## 🧩 Resumen del incidente  \nEl día **18 de noviembre de 2025**, Cloudflare —el proveedor mundial que utilizamos para acelerar y proteger el contenido de Ameniti— presentó una falla global en su red. Esto ocasionó que, durante la ventana del incidente, **algunos usuarios experimentaran errores intermitentes al intentar ingresar o cargar ciertos módulos de Ameniti**.\n\nEs importante destacar que **Ameniti funcionaba correctamente**: la afectación fue enteramente originada en la infraestructura de Cloudflare.\n\n## 🔎 ¿Qué ocurrió?  \nCloudflare publicó que la interrupción fue causada por:\n\n- Un cambio interno en permisos de una de sus bases de datos.  \n- Ese cambio generó un archivo de configuración anómalo usado por su sistema de Bot Management.  \n- El archivo duplicó su tamaño, superando el límite permitido en los servidores encargados del enrutamiento.  \n- Al propagarse este archivo a su red global, varios servicios críticos fallaron, generando errores 5xx para millones de solicitudes en todo del mundo.\n\nEsto **no estuvo relacionado con ataques, vulneraciones de seguridad o problemas dentro de Ameniti**.\n\n## 🛠 Impacto en Ameniti  \nDurante el lapso del incidente:\n\n- Algunos usuarios vieron errores al ingresar o navegar entre módulos.  \n- Dependiendo de la región geográfica, hubo zonas con mayor impacto temporal.  \n- Internamente, nuestros servicios se mantuvieron activos y saludables; el problema era la entrega del contenido (CDN).\n\n## ⏱ Línea de tiempo relevante (hora local MX)  \n- **05:20** — Cloudflare comienza a fallar globalmente.  \n- **06:30–08:30** — Se presentan errores intermitentes para usuarios de Ameniti.  \n- **08:30** — Cloudflare inicia el reemplazo del archivo defectuoso.  \n- **11:06** — Cloudflare declara recuperación total.  \n- **Ameniti** recuperó automáticamente su disponibilidad conforme Cloudflare restauró su red.\n\n## ✅ Estado actual  \nTodos los servicios de Ameniti operan normalmente.  \nCloudflare ya restauró la estabilidad global de su red y continúa su análisis interno.\n\nCuando Cloudflare publique su **reporte técnico final**, también lo compartiremos por este medio para máxima transparencia.\n\n## 🙏 Agradecimiento  \nAgradecemos su paciencia durante un incidente de un proveedor externo que afectó a gran parte del Internet. Nuestro equipo monitoreó continuamente el comportamiento de la plataforma y aplicó mitigaciones internas para mejorar la experiencia en la medida de lo posible.\n\nSeguimos trabajando para garantizar la mayor disponibilidad en todo momento.\n\n\u003e Para más detalles técnicos, puedes leer el artículo original de Cloudflare aquí:  \n\u003e [Cloudflare blog: 18 November 2025 Outage](https://blog.cloudflare.com/18-november-2025-outage/)","published_at":"2025-11-19T05:04:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580007","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580049","status":"resolved"},{"status_page_resource_id":"8580050","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8580410","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"},{"status_page_resource_id":"8632523","status":"resolved"}]}},{"id":"4408382","type":"status_update","attributes":{"message":"Cloudflare, el proveedor que usamos para distribuir parte del contenido de Ameniti, está teniendo una falla global.\nNuestros servidores están funcionando normalmente, pero debido a esta caída algunos usuarios pueden ver errores, lentitud o que la plataforma no cargue.\n\nPuedes ver el incidente aquí:\nhttps://www.cloudflarestatus.com/incidents/8gmgl950y3h7\n\nEstamos ajustando la ruta del tráfico para reducir el impacto mientras Cloudflare restaura sus servicios.\n\nSeguiremos actualizando este mensaje conforme haya avances.","published_at":"2025-11-18T13:57:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"degraded"},{"status_page_resource_id":"8580006","status":"degraded"},{"status_page_resource_id":"8580007","status":"degraded"},{"status_page_resource_id":"8580048","status":"degraded"},{"status_page_resource_id":"8580049","status":"downtime"},{"status_page_resource_id":"8580050","status":"downtime"},{"status_page_resource_id":"8580051","status":"downtime"},{"status_page_resource_id":"8580410","status":"downtime"},{"status_page_resource_id":"8588815","status":"degraded"},{"status_page_resource_id":"8632523","status":"degraded"}]}},{"id":"4409036","type":"status_update","attributes":{"message":"Cloudflare ha implementado una solución y los servicios comienzan a recuperarse.","published_at":"2025-11-18T14:57:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"degraded"},{"status_page_resource_id":"8580006","status":"degraded"},{"status_page_resource_id":"8580007","status":"degraded"},{"status_page_resource_id":"8580048","status":"degraded"},{"status_page_resource_id":"8580049","status":"degraded"},{"status_page_resource_id":"8580050","status":"degraded"},{"status_page_resource_id":"8580051","status":"degraded"},{"status_page_resource_id":"8580410","status":"degraded"},{"status_page_resource_id":"8588815","status":"degraded"},{"status_page_resource_id":"8632523","status":"degraded"}]}},{"id":"4409413","type":"status_update","attributes":{"message":"## 🟢 Postmortem del incidente – Recuperación total\n\nHoy por la mañana, Ameniti experimentó intermitencias en el acceso para algunos usuarios.  \nNuestros sistemas funcionaron con normalidad en todo momento; sin embargo, uno de nuestros proveedores externos —**Cloudflare**, responsable de la distribución global de contenido (CDN)— presentó una **falla masiva a nivel internacional**, lo que afectó la disponibilidad parcial de la plataforma.\n\n---\n\n### 📌 ¿Qué ocurrió?\n- Cloudflare registró un incidente global que afectó la entrega de contenido y el enrutamiento en múltiples regiones.  \n- Debido a esto, algunos usuarios vieron errores de carga o no pudieron acceder temporalmente a Ameniti.  \n- El problema fue completamente externo; la infraestructura de Ameniti se mantuvo estable y operando correctamente.\n\n---\n\n### 🛠️ Acciones que tomó Ameniti\n- Monitoreo continuo del incidente conforme Cloudflare publicó actualizaciones.  \n- Ajustes de enrutamiento y mitigaciones internas para reducir el impacto.  \n- Validación de la restauración total del servicio una vez que Cloudflare aplicó la corrección.\n\n---\n\n### ✅ Estado actual\nCloudflare ya resolvió el problema global y **Ameniti se encuentra funcionando con normalidad**.  \nUsuarios en ciertas ubicaciones podrían experimentar inconsistencias menores mientras la red global termina de estabilizarse.\n\n---\n\n### 📄 Siguientes pasos\nCuando Cloudflare publique el **reporte final del incidente (post-incident report)**, lo compartiremos también en nuestra página de estatus para mantener total transparencia.\n\n🔗 **Estatus y eventos históricos:** https://status.ameniti.mx","published_at":"2025-11-18T15:28:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580007","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580049","status":"resolved"},{"status_page_resource_id":"8580050","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8580410","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"},{"status_page_resource_id":"8632523","status":"resolved"}]}},{"id":"769117","type":"status_report","attributes":{"title":"Falla en Cloudflare afecta a Ameniti","report_type":"manual","starts_at":"2025-11-18T13:57:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580007","status":"resolved"},{"status_page_resource_id":"8580048","status":"resolved"},{"status_page_resource_id":"8580049","status":"resolved"},{"status_page_resource_id":"8580050","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8580410","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"},{"status_page_resource_id":"8632523","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4412194","type":"status_update"},{"id":"4408382","type":"status_update"},{"id":"4409036","type":"status_update"},{"id":"4409413","type":"status_update"}]}}},{"id":"4412132","type":"status_update","attributes":{"message":"Hemos identificado que algunos servicios han dejado de responder. Estamos investigando la causa del error.","published_at":"2025-11-19T04:45:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"downtime"},{"status_page_resource_id":"8580006","status":"downtime"},{"status_page_resource_id":"8580050","status":"downtime"},{"status_page_resource_id":"8580051","status":"downtime"},{"status_page_resource_id":"8588815","status":"downtime"},{"status_page_resource_id":"8632523","status":"downtime"}]}},{"id":"4412150","type":"status_update","attributes":{"message":"Un ajuste de configuración ocasionó problemas con un archivo. Hemos revertido el problema y los servicios se han recuperado.","published_at":"2025-11-19T04:50:00.000Z","published_at_timezone":"Guadalajara","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580050","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"},{"status_page_resource_id":"8632523","status":"resolved"}]}},{"id":"769913","type":"status_report","attributes":{"title":"Falla en Servicios","report_type":"manual","starts_at":"2025-11-19T04:45:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8580004","status":"resolved"},{"status_page_resource_id":"8580006","status":"resolved"},{"status_page_resource_id":"8580050","status":"resolved"},{"status_page_resource_id":"8580051","status":"resolved"},{"status_page_resource_id":"8588815","status":"resolved"},{"status_page_resource_id":"8632523","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4412132","type":"status_update"},{"id":"4412150","type":"status_update"}]}}}]}